Microsoft 311 Service Center

The Microsoft® 311 Service Center accelerator is designed to deliver an end-to-end light framework that ensures the coordination between citizens, the contact center, and the back office departments.

To run an end-to-end demo, download the 311 Demo Script and follow the instructions.

  • Empower citizens and increase productivity.
  • Improve responsiveness and efficiency.
  • Personalize and enhance delivery.
  • Utilize multiple access channels.
  • Customize to specific requirements.

  A mobile version of this site is available for most web-enabled mobile phones.

  Launch mobile site
 
City Announcements

  • City's 3-1-1 Contact Center Hours of Operation

    The City’s 3-1-1 Call Center is open to assist residents and visitors Monday through Friday, 7 A.M.–9 P.M., and on Saturday and Sunday, 8 A.M.–2 P.M.

  • Major Road Construction on Main Street

    Beginning August 1, Main Street will be closed between 1st and 3rd Avenues for major road rebuilding including the upgrade of City water and electric services.

  • City Hall Concert Series

    Every Wednesday at 6 P.M. the City Concert Series features local musical talent.

Microsoft 311 accelerator was designed and delivered in collaboration with our partners Adxstudio and Unisys.
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